Return & Replacement Policy

At RB ZONE™ we understand how much you value your every purchase. And we are committed to making your shopping experience with us as seamless & delightful as possible.

We assure you that all products sold on are brand new and 100% genuine. Our shipments go through rigorous quality check and hygienic processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement by contacting our customer support team on Returns (if any) shall be subjected to the below:

  • Any Product that is 'Damaged' or 'Defective', purchased from the Website, can be returned within Forty Eight (48) hours of delivery of the same.
  • The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
  • In case of Return / Replacement of order after delivery of the Product to User, the Company will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the product being returned.
  • In case any free item delivered to User is found defective then the Company shall arrange the replacement of the Free Item only and the main Product shall not be replaced.
  • In case of any defect arising after 48 hours of delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer's warranty terms.
  • For those products which are applicable to be installed by a manufacturers' authorised service partner, if the User gets the product installed through an unauthorised person / company, then the warranty shall be void and also no replacement or refund is applicable even if sought for within 48 hours of delivery.
  • In the unlike event that the Product received is found to be Damaged or Defective and no replacement is available, then at the request of the user the Company shall initiate a refund via the same mode of payment and under no circumstances a cash refund shall be granted.
  • No Returns shall be accepted on the basis of change in preferences of the user. The decision of RB ZONE™ shall be final and non-appealable


The following shall not be applicable for Return, Replacement and Refund:

  • Product is damaged due to misuse/overuse.
  • Returned without original packaging including, price tags, labels, freebies and other accessories or if original packaging is damaged.
  • Serial Number is tampered
  • Used products including but not limited to Air Cooler, Water Purifier, Printer etc.
  • If request is initiated after 48 hours of order delivery.
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